No B.S.
No Hidden Fees.
Just CX Work That Actually Moves the Needle
Tired of Vague Agency Pricing? Here’s Exactly What It Costs to Fix Your Customer Experience.
HOW WE WORK
Twelve-month intent, thirty-day exit — we earn every month.
Short-term: 50 / 40 / 10 milestone billing. Retainers: net-15. Sprint fees credit to your first
two retainer months.
Every engagement begins with a 30-minute conversation — no pitch, just fit.
Fix the gap between what you promise and what customers actually experience.
Fix the gap between what you promise and what customers actually experience.
Short-term engagements to find what is costing you trust, traction, and clarity — and ongoing partnerships to help you fix it with senior CX, brand, and narrative thinking in the room. Every engagement begins with a 30-minute conversation: no pitch, no theater, just a real read on whether there is a fit.
Short-Term Engagements
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Find the truth inside the experience — fast.
What you get
Signal audit across reviews, surveys, NPS, support, and social.
Customer language pattern-mapping.
10–15 page CX gap report.
2-hour findings workshop with leadership.
90-day priority roadmap.
What this does for you
Shows you where trust, clarity, and conversion are breaking down.
Gives your team an outside-in view of the real customer experience, not the internal version of it.
Helps you stop guessing which problems matter most.
Gives leadership a shared language for what is actually happening.
Hands you a practical next-step roadmap instead of a vague pile of observations.
Why buyers choose this
You know there is friction, but you do not want to spend six months debating symptoms. This gives you a fast, senior-level read on what customers are actually telling you — and what to do about it firstBest for
Founders and CMOs who feel friction in the experience and need a clear, outside-in read on what is underneath it.Fixed fee
Project Timeline: 4-6 weeks
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Get the promise and the experience saying the same thing.
What you get
Everything in the Signal Sprint.
Full customer journey mapping with defining moments.
Brand promise vs. delivery gap analysis.
Messaging framework aligned to the real experience.
3 working sessions plus a 12-month CX priority plan.
What this does for you
Closes the gap between what your brand says and what customers actually feel.
Clarifies the moments where your experience strengthens belief — or quietly erodes it.
Gives marketing, leadership, and delivery teams a shared direction.
Makes your messaging more believable because it is grounded in reality.
Creates a longer-range plan so the work does not stall after the diagnosis.
Why buyers choose this
Growth is happening, but the experience feels uneven and the story feels fragmented. This is the offer for teams that need to stop sounding smarter than they operate — and start making the promise true across the journey.Best for
Brands mid-flight: growing, evolving, and feeling the strain of an experience that no longer matches the promise cleanly.Fixed Fee pricing
Project Timeline: 2-3 Months
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Design the experience so the promise becomes real.
What you get
Full diagnostic plus brand promise redefinition.
Journey architecture across key touchpoints.
CX playbook with moments, standards, rituals, and scripts.
Content system foundation for executive voice and brand feed.
60-day implementation support after handoff.
What this does for you
Turns abstract CX ambition into a working operating model.
Gives your team clear standards for how the experience should feel and how it should be delivered.
Reduces inconsistency across touchpoints, teams, and customer moments.
Makes onboarding, communication, and brand expression more intentional.
Helps the business move from “we should improve this” to “this is how we run it now.”
Why buyers choose this
You already know improvement is needed. What you need now is architecture, standards, and implementation support so the promise stops living in decks and starts showing up in reality.Best for
Teams ready to operationalize the customer experience and build a system the business can actually run.edooce_pricing.pdf+1Fixed Fee Pricing
Project Timeline: 3-6 Months
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For teams that need something outside the predefined sprints, we design a short-term engagement around your exact CX and narrative priorities. Scope, timeline, and deliverables are set with you up front, then priced as a fixed fee so you know exactly what you’re investing in before we begin.
B E S T F O R
Teams with complex or mixed CX and brand needs that require a tailored, senior-level engagement instead of an off-the-shelf sprint.
On-going retainers
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Your ongoing truth-finder. A CX read in the room every month.
What you get
Monthly signal collection across all feedback surfaces.
Pattern clustering and theme identification.
3–5 page monthly insight brief.
One 60-minute strategy call.
Quarterly deep-dive with playbook refresh.
What this does for you
Keeps you close to what customers are actually feeling as conditions change.
Helps you spot patterns earlier, before friction becomes churn, reputation drag, or stalled growth.
Gives leadership a regular pulse on the customer experience.
Makes your content, messaging, and decisions more grounded in live customer language.
Prevents the business from slipping back into assumptions once the first sprint is over.
Why buyers choose this
Most teams do not have a disciplined way to keep listening once the first round of insight work is done. This keeps signal flowing, sharpens pattern recognition, and helps you stay connected to the truth over time.Best for
Founder-led teams and marketing leaders who want senior CX perspective in the room every month without building a full internal function.Pricing From: $4,500 / Month
Project Timeline: 12-Month Intent
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Get the promise and the experience saying the same thing.
What you get
Everything in the Signal Sprint.
Full customer journey mapping with defining moments.
Brand promise vs. delivery gap analysis.
Messaging framework aligned to the real experience.
3 working sessions plus a 12-month CX priority plan.
What this does for you
Closes the gap between what your brand says and what customers actually feel.
Clarifies the moments where your experience strengthens belief — or quietly erodes it.
Gives marketing, leadership, and delivery teams a shared direction.
Makes your messaging more believable because it is grounded in reality.
Creates a longer-range plan so the work does not stall after the diagnosis.
Why buyers choose this
Growth is happening, but the experience feels uneven and the story feels fragmented. This is the offer for teams that need to stop sounding smarter than they operate — and start making the promise true across the journey.Best for
Brands mid-flight: growing, evolving, and feeling the strain of an experience that no longer matches the promise cleanly.Fixed Fee pricing
Project Timeline: 2-3 Months
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Embedded. Your fractional CX and brand narrative operator.
What you get
Everything in Strategic Partner.
Weekly strategy cadence plus direct team working sessions.
Playbook, rituals, and standards maintenance.
Content system ownership, including calendar and executive voice.
Quarterly deep-dive sprints plus direct executive access.
What this does for you
Gives you the benefit of a senior CX and brand operator without committing to a $250k+ full-time hire.
Creates stronger continuity between strategy, leadership, and day-to-day execution.
Helps the team maintain standards instead of letting them decay after the first round of work.
Brings more discipline to content, narrative, launch planning, and customer experience decisions.
Speeds up decision-making because the operator is already in the context, not catching up from the outside each time.
Why buyers choose this
This is for growth-stage teams that need more than occasional strategy. They need someone embedded enough to keep the system running, guide execution, and make sure the brand promise survives real operational pressure.Best for
Growth-stage teams weighing a senior hire versus a more flexible, lower-friction way to get that level of leadership and operating support.Pricing from: $12,500/Month
Project Timeline: 12-month intent
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For teams that need something outside the predefined sprints, we design a short-term engagement around your exact CX and narrative priorities. Scope, timeline, and deliverables are set with you up front, then priced as a fixed fee so you know exactly what you’re investing in before we begin.
B E S T F O R
Teams with complex or mixed CX and brand needs that require a tailored, senior-level engagement instead of an off-the-shelf retainers.
How it Works
A Simple Path In
The Discovery
We spend 30 minutes on the actual problem: what feels off, what you have tried, where the friction is showing up, and what better would look like. If it is not a fit, I will tell you directly and point you somewhere useful.
The Proposal
Within a week, you get a simple proposal with scope, timing, and price. No padded consulting package, no mystery process, no bait-and-switch between the page and the proposal.
The Action
Short-term engagements begin with a clear kickoff and a defined plan; retainers begin with immediate rhythm and shared priorities. Either way, you are not paying for ceremonial strategy — you are paying to get clearer, sharper, and more aligned fast.
The Alignment
If our standard process doesn’t match your needs, then we get to work to find the right solution. Matching your unique needs to the business objective and the steps to make you a success!
Frequently Asked Questions
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Twelve-month intent, thirty-day exit. The twelve-month intent reflects how long meaningful CX and narrative work takes to compound; the thirty-day exit reflects the belief that this work should keep earning its place every month.
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If you move into a retainer within 30 days of a sprint or intensive, the short-term fee credits against your first two retainer months. The diagnostic is designed to accelerate the longer-term work, not make you pay twice for it.
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Short-term engagements are billed 50% at kickoff, 40% at midpoint, and 10% at close. Retainers are billed monthly in advance, net-15, and pricing is in USD.
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Occasionally — for teams already inside a retainer relationship. If what you need doesn't fit here, the conversation is still worth having. If it's not a fit for me, I'll say so and point you toward someone better suited.
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Founder-led and mid-market teams, often in the range of $2M–$50M in revenue, where leadership can feel that the customer experience is not yet living up to the brand promise. This work is especially relevant when growth has created complexity faster than the experience has matured.
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Usually these six offers cover the real need. Occasionally a custom engagement makes sense for an existing client, but the point of the page is to keep the path simple, clear, and honest.
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We talk about the real issue. No deck, no performance, no forced pitch — just a straightforward read on the situation and whether there is a strong fit to solve it together.
Start A Conversation
Every engagement begins with 30 minutes.
No pitch. Just a clear read on the problem, the likely leverage points, and whether one of these offers is the right fit. Either way, you leave with something useful.
Book your 30 Minutes today!