No BS.

No Hidden Fees.

Just CX Work That Actually Moves the Needle

Tired of Vague Agency Pricing? Here’s Exactly What It Costs to Fix Your Customer Experience.

Fix my CX!

HOW WE WORK

Twelve-month intent, thirty-day exit — we earn every month.

Short-term: 50 / 40 / 10 milestone billing. Retainers: net-15. Sprint fees credit to your first

two retainer months.

Every engagement begins with a 30-minute conversation — no pitch, just fit.

Find the Truth Fast. Keep the Experience Moving

Every engagement with Edooce comes with clear scope, pricing, and expectations — no mystery, no fine print. Choose from short-term sprints that find the truth inside your customer experience, or ongoing retainers that keep that experience moving and aligned as you grow. `

Short-Term Engagements

  • Find the truth inside the experience — fast.

    I N C L U D E S

    • Signal audit across reviews, surveys, NPS, support, social

    • Customer language pattern-mapping

    • 10–15 page CX gap report

    • 2-hour findings workshop with leadership

    • 90-day priority roadmap

    B E S T F O R

    Founders and CMOs who feel friction and need a clear read on it.

    Pricing: $8,500

    Timing: 4-6 weeks

  • Get the promise and the experience saying the same thing.

    I N C L U D E S

    • Everything in the Signal Sprint

    • Full customer journey with defining moments

    • Brand promise vs. delivery gap analysis

    • Messaging framework aligned to the experience

    • 3 working sessions + 12-month CX priority plan

    B E S T F O R

    Brands mid-flight — growing, but the experience feels scattered.

    Pricing: $18,000

    Timing: 2-3 months

  • Design the experience so the promise becomes real.

    I N C L U D E S

    • Full diagnostic + brand promise redefinition

    • Journey architecture across key touchpoints

    • CX playbook: moments, standards, rituals, scripts

    • Content system foundation (exec voice / brand feed)

    • 60-day implementation support after handoff

    B E S T F O R

    Teams moving from “we should improve CX” to “here is how.”

    Pricing: $35,000

    Timing: 3-6 months / Milestone Billed

  • For teams that need something outside the predefined sprints, we design a short-term engagement around your exact CX and narrative priorities. Scope, timeline, and deliverables are set with you up front, then priced as a fixed fee so you know exactly what you’re investing in before we begin.

    B E S T F O R
    Teams with complex or mixed CX and brand needs that require a tailored, senior-level engagement instead of an off-the-shelf sprint.

On-going retainers

  • Your ongoing truth-finder. A CX read in the room every month.

    I N C L U D E S

    • Monthly signal collection across all feedback surfaces

    • Pattern clustering and theme identification

    • 3–5 page monthly insight brief

    • One 60-minute strategy call

    • Quarterly deep dive with playbook refresh

    B E S T F O R

    Founder-led teams that want senior CX in the room, not on payroll.

    Pricing: From $4,500/ mo

  • Advisory across CX, brand, and narrative — you in the room when decisions get made.

    I N C L U D E S

    • Biweekly strategy sessions (weekly for first 90 days)

    • Ongoing CX and brand advisory

    • Messaging & content guidance for exec voice + launches

    • Monthly written direction memo

    • Quarterly on-site or workshop day

    B E S T F O R

    SMB and mid-market teams needing senior CX and brand thinking.

    Pricing: From $7,500 / mo

  • Embedded. Your fractional CX and brand narrative operator.

    I N C L U D E S

    • Everything in Strategic Partner

    • Weekly strategy cadence + direct team working sessions

    • Playbook, rituals, and standards maintenance

    • Content system ownership (calendar + exec voice)

    • Quarterly deep-dive sprints + direct exec access

    B E S T F O R

    Growth-stage teams weighing a $250k+ senior CX hire.

    Pricing: From $12,500 / mo

  • For teams that need something outside the predefined sprints, we design a short-term engagement around your exact CX and narrative priorities. Scope, timeline, and deliverables are set with you up front, then priced as a fixed fee so you know exactly what you’re investing in before we begin.

    B E S T F O R
    Teams with complex or mixed CX and brand needs that require a tailored, senior-level engagement instead of an off-the-shelf retainers.

Our Process

The Discovery

Free. Not a sales call. We spend 30 minutes on the actual problem — what's broken, what you've tried, what you'd want to see. If it's not a fit, I'll tell you and point you somewhere useful. If it is, we scope the right entry point together.

The Proposal

Within a week: a one-page proposal with scope, timing, and price. No mystery bundles. No consulting-firm math. Every offer above shows its starting price — the proposal shows exactly what your engagement includes.

The Action

Signed contract, 50% at kickoff for short-term work (or first month in advance for retainers). Kickoff call within 5 business days. From there — we're moving.

The Alignment

If our standard process doesn’t match your needs, then we get to work to find the right solution. Matching your unique needs to the business objective and the steps to make you a success!

Frequently Asked Questions

  • Twelve-month intent with a thirty-day exit. The intent is the twelve months — that's how long serious CX work actually takes to compound. The thirty-day exit is the promise that we should have to earn every month, not lock you in.

  • If you sign a retainer within 30 days of the sprint or intensive findings, the full fee from that short-term engagement credits against your first two months of retainer. You never pay twice for the diagnostic.

  • Short-term engagements: 50% at kickoff, 40% at midpoint, 10% at close. Retainers: monthly in advance, net-15. All prices in USD.

  • Occasionally — for teams already inside a retainer relationship. If what you need doesn't fit here, the conversation is still worth having. If it's not a fit for me, I'll say so and point you toward someone better suited.

  • Founder-led and mid-market teams — typically $2M–$50M in revenue — where the founder or CMO can feel that the customer experience is not yet living up to the brand promise, and wants a senior operator in the room to close that gap.

  • You send a note. I send back a calendar link. We talk for 30 minutes about the actual problem. That's it. No slides. No pitch. If we should keep talking, we will. If not, you'll leave with at least one useful thing to try.

  • "Bryan doesn’t just improve customer experience; he finds the deeper story inside a brand and designs every moment so people want to come back"

  • “Working with Bryan and Edooce feels like having a seasoned Fortune 500 operator in the room — he sits in the problem, clarifies the truth, and aligns teams around one clear direction.”

  • "They live in the philosophy of seeking the exceptional — whether it’s CX, food, or life, he refuses ordinary and turns craft into a competitive advantage.”

Let’s Work Together

If you're interested in working with us, complete the form with a few details about your project. We'll review your message and get back to you within 48 hours.